Shipping & Returns

STANDARD DELIVERY

With this sentence: Eva Rose NZ offers free shipping for all orders shipped within New Zealand.

Rural delivery may take an extra day to arrive.

 

INTERNATIONAL SHIPPING

Eva Rose NZ offers shipping to many locations around the world. It is $15 NZD to ship to Australia and $20 to deliver to any other country.

 

EXCHANGE & RETURNS POLICY

We want you to love your Eva Rose NZ purchases as much as we do! 

Please return anything you are not happy within 14 days, follow the Return Instructions below.

If you have any queries please get in touch: info@evarosenz.co.nz 

 

Can I exchange my garment?

If for some reason you want to exchange your item, follow the Return Instructions below. Garments must be returned unworn, unwashed, unused and in its original condition with all tags intact. Please ensure you return your item using a tracked courier service and provide the tracking number. 

A credit will be provided for you to spend, when the garment is received and inspected.

 

Do you offer refunds?

Yes. At Eva Rose NZ, we want you to love your purchase! If you would like to return it, we will ensure you obtain a refund to the equal value of your original purchase price excluding shipping costs. Please follow Return Instructions below.

Note: All sale items are final sale. 

 

Return Instructions

To return a product, please follow the instructions below:

  1. Email us at: info@evarosenz.co.nz within 7 days of receiving your item. In your email, please include:
  2. Reasons for why you are returning the product(s)
  3. Attach a copy of the payment confirmation you received when placing the order.
  4. Pack the garment(s) into their original packaging including the original and attached labels/swing tags in the case of clothing items.
  5. As Eva Rose NZ is not liable for the loss of any garment being returned, we strongly recommend that you use a tracked courier service.

Please ensure you include your full name and original order along with the garment, in the return package.